FAQ
Q
Is this shop for international customers only?／這間商店只提供海外配送嗎？
A
Yes. Our shop is available exclusively for international customers.
We do not ship within Japan.／是的。本店 僅提供給海外顧客購買。
目前不提供日本國內配送。
Q
Are all artworks original pieces created by the artist?／所有作品都是作者本人創作的原畫嗎？
A
Yes. All artworks are original pieces created by me personally.／是的，所有作品皆為我本人親手創作的原畫。
Q
How much is the international shipping fee?／國際運費是多少？
A
After the item arrives at the WorldShopping warehouse,
you will receive an email with the international shipping fee and handling charges.／商品送達 WorldShopping 倉庫後，
您會收到一封包含國際運費與手續費的通知信。
Q
Will customs duties or import taxes be charged?／會被收取關稅或進口稅嗎？
A
Customs duties or import taxes may be charged depending on your country’s regulations.
These fees are the responsibility of the customer.／依各國規定不同，可能會被收取關稅或進口稅。
此費用需由顧客自行負擔。
Q
How do customers pay customs duties?／關稅要如何支付？
A
Payment methods vary by country：
• Payment to the delivery person upon receipt
• Email notification from the post office or courier
• Online payment through the provided link
各國付款方式不同：
• 取件時向配送員付款
• 郵局／物流公司寄送付款通知
• 透過提供的線上付款頁面支付
Q
How long does international delivery take?／配送需要多久？
A
Delivery time varies by region and shipping method,
but the general estimate is 7–21 days after shipment.／配送時間依地區與方式而異，
一般為寄出後 約 7～21 天。
Q
Is a tracking number provided?／有提供追蹤編號嗎？
A
Yes. After you pay the international shipping fee,
a tracking number will be provided when the item is shipped.／有的。您支付國際運費後，
商品寄出時會提供追蹤編號。
Q
What if the item does not arrive or is damaged?／若商品未送達或破損怎麼辦？
A
If your item is missing or damaged,
please contact WorldShopping customer support using the information in their email.／若商品未送達或有破損，
請依 WorldShopping 通知信中的說明聯絡客服。
Q
Can I cancel my order?／可以取消訂單嗎？
A
Order cancellations follow WorldShopping’s policies. Please check the instructions provided on the checkout page or in the WorldShopping notification email.／訂單是否能取消取決於 WorldShopping 的規則。請依照結帳頁面或 WorldShopping 通知信中的說明進行。
Q
What payment methods are available?／有哪些付款方式？
A
These are the payment methods displayed on the checkout page (e.g., PayPal, credit card, etc.)／這是在結帳頁面上顯示的付款方式（例如：PayPal、信用卡等）
Q
Does the artwork come with a Certificate of Authenticity?／有附真正性證明書嗎？
A
Yes. A Certificate of Authenticity issued by the artist is included with every original artwork.／是的，每件原畫都附有作者親自簽發的真正性證明書。
Q
Is the artwork signed by the artist?／作品有作者簽名嗎？
A
Yes. Each artwork includes the artist’s signature on the back .Additionally, stone art comes with a Certificate of Authenticity only, and does not include a signature. ／有的。每件作品背面皆有作者的親筆簽名。此外，石頭藝術作品僅附上真正性證明書，不包含簽名。
Q
Do I receive a Certificate of Authenticity?／可以收到作品的真正性證明書嗎？
A
Yes. A Certificate of Authenticity is included with all of my artworks, including stone art.／可以的。所有我的作品（包含石頭藝術等）都會附上真正性證明書。
Q
Can you add a handwritten signature to the stone art?／石頭藝術可以加上親筆簽名嗎？
A
Yes, I can. If you would like a signature, please enter “Stone Art: Request for Handwritten Signature” in the comment box on the stone art purchase page.／可以的。若您希望加上簽名，請在石頭藝術的購買頁面留言欄輸入「石頭藝術：希望親筆簽名」。
Q
Can I request a specific delivery date or time?／可以指定配送日期或時間嗎？
A
Unfortunately, date and time delivery requests are not available for international shipments.／很抱歉，海外配送無法指定日期或時間。
Q
How is the artwork packaged?／包裝方式是什麼？
A
WorldShopping inspects the item and packs it securely
using international shipping–grade protective materials.／WorldShopping 會先檢查商品，
並使用國際配送等級的防護材料進行安全包裝。
Q
Do you accept custom orders?／可以客製化訂單嗎？
A
Custom orders are not available at this time.／目前無法接受客製化訂單。
Q
Do you offer gift wrapping?／有提供禮物包裝嗎？
A
Gift wrapping is not available.／很抱歉，目前沒有提供禮物包裝服務。